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Returns

Returns
If your product is defective, immediately let our staff know within 30 days of receiving your parcel and we'll send you a replacement.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

 

Refunds
We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your parcel, and we will promptly refund your money.

 

Cancellations
If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

 

Shipping Costs
It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

 

Sale Items
Sadly, we do not offer refunds on sale items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.

 

SHIPPING

We ship all itmes out World Wide.  Once our team processes your order within 1-2 business days, expect to get your package within 10-15 business days or 2-3 weeks after purchase, depending on customs clearance or the type of shipping method you choose. If you are purchasing different multiple items under the same order, please expect delivery within separate time frames and separate packaging.  

Also note: There may be a few days possibility of minor shipping delays during our current world crisis.   

We know a quick delivery is important to you and we are working hard to achieve that! Thank you for your patience during this current world crisis time.